How OzyOps Works for Healthcare
Your AI handles patient calls, books appointments, captures prescription refill requests, triages by urgency, and integrates with your EMR — HIPAA-compliant, 24/7.
From patient call to booked appointment
From patient call to booked appointment, refill request, or clinical triage — here's what happens
Patient Calls Your Practice
A patient — new or existing — calls your main office number. Same number they've always used, same professional experience.
Smart Routing Activates
If your front desk is busy, your providers are with patients, or it's after hours, the call seamlessly routes to OzyOps. You define the rules.
AI Identifies the Patient Need
Your AI determines the call type: new patient intake, existing patient appointment, prescription refill request, billing question, or clinical concern. It captures name, date of birth, and contact info.
Clinical Triage & Escalation
Urgent clinical concerns — severe pain, adverse reactions, post-procedure complications, dental emergencies — are immediately transferred to your on-call provider or directed to emergency services.
Appointments Get Booked
Routine appointments are booked directly into your schedule with the right provider. The AI matches appointment type to provider specialty and available time slots.
Prescription Refills Get Captured
Refill requests are logged with medication name, dosage, pharmacy preference, and date of birth for verification. Your staff reviews and approves from the dashboard.
Everything Gets Logged (HIPAA-Compliant)
Every call is recorded with a transcript, call type, patient details, and next steps. All data is encrypted and stored in HIPAA-compliant infrastructure.
Automated follow-ups that reduce no-shows
Automated follow-ups that reduce no-shows and keep patients engaged
Appointment Reminders
- Automated SMS/email reminders before appointments
- Confirm, reschedule, or cancel with a simple reply
- Reduce no-shows without staff phone time
Procedure Prep Instructions
- Automated pre-procedure instructions by appointment type
- Fasting requirements, medication holds, arrival times
- Patients arrive prepared — fewer cancellations and delays
Prescription Refill Alerts
- Staff approves refill from dashboard
- Patient receives SMS notification with pharmacy details
- No PHI in messages — HIPAA-safe notifications
Example Appointment Reminder:
"Hi Maria, this is Bright Smile Dental. Reminder: you have an appointment with Dr. Chen on Thursday, March 20 at 2:00 PM. Reply C to confirm, R to reschedule, or X to cancel."
You focus on patient care. Your AI handles the phones.
Your Practice
Manage everything from your dashboard
- Set provider schedules and appointment types from the dashboard
- Define clinical triage rules and escalation procedures
- Customize patient intake questions and greeting scripts
- Review and approve prescription refill requests
- Focus on patient care — not answering phones
Your OzyOps Service
HIPAA-compliant, 24/7
- Answers every patient call 24/7 — nights, weekends, holidays
- Distinguishes new vs. existing patients and routes accordingly
- Books appointments with the right provider and time slot
- Captures prescription refill requests with full medication details
- Triages urgent clinical concerns and transfers to on-call staff
- Sends appointment reminders and procedure prep instructions
No sales calls. No 3-week onboarding.
Sign up and go live today.
Sign Up & Choose Your Plan 5 minutes
Create your account in minutes. Pick the plan that fits your practice — from solo practitioners to multi-location clinics. All plans include HIPAA-compliant infrastructure.
Configure Your AI for Healthcare 20-40 minutes
Use the guided setup to define your providers, appointment types, business hours, clinical triage rules, and prescription refill handling. Set up new patient intake vs. existing patient flows. Customize the greeting to match your practice.
Connect Your Systems 10-20 minutes
Forward calls from your existing office number. Connect your EMR for patient lookup on any tier — upgrade to Essential+ to enable AI appointment booking during calls. Works with FHIR-compatible systems including Open Dental, athenahealth, and DrChrono.
Monitor & Adjust from Your Dashboard Ongoing
Review patient calls, manage prescription refill queues, track appointment bookings, and fine-tune your AI's scripts anytime. Changes go live instantly — no support tickets needed.
Every patient call, appointment, and refill — in one place
Your dashboard — every patient call, appointment, and refill in one place
Features your practice actually needs
Clinical triage, prescription handling, EMR integration, and HIPAA compliance
HIPAA-Compliant Infrastructure
All patient data is encrypted at rest and in transit. BAA available. Built for healthcare from the ground up.
New vs. Existing Patient Routing
Your AI distinguishes new patients from returning patients and adjusts the intake flow — collecting DOB, insurance info, and medical history for new patients.
Clinical Triage Protocol
Define urgency rules for your specialty. Severe pain, adverse reactions, and post-procedure complications get escalated to your on-call provider immediately.
Prescription Refill Queue
Refill requests are captured with medication name, dosage, pharmacy, and patient DOB. Staff reviews and approves from a dedicated dashboard queue.
EMR Integration
Connect your EMR for patient lookup on all tiers. AI appointment booking available on Essential+. Supports FHIR R4, Open Dental, athenahealth, and DrChrono.
Provider-Specific Scheduling
Patients are matched to the right provider based on appointment type, specialty, and availability. No double-booking.
Appointment Reminders
Automated SMS reminders reduce no-shows. Patients can confirm, reschedule, or cancel with a simple text reply.
Procedure Prep Instructions
Automatically send pre-procedure instructions based on appointment type — fasting, medication holds, arrival times.
Bilingual Support
Serve patients in 61 languages with automatic language detection. No separate phone lines needed.
HIPAA Compliance Built In
- Encryption — All patient data encrypted at rest (AES-256) and in transit (TLS 1.2+)
- BAA Available — Business Associate Agreement provided for all healthcare customers
- Access Controls — Role-based permissions with MFA for healthcare accounts
- Safe Messaging — Patient notifications never contain PHI — only appointment times and action prompts
- Audit Logging — Complete activity trail for compliance audits and reporting
If Your Front Desk Is Overwhelmed, OzyOps Is Ready
Sign up, configure your healthcare AI, and start capturing every patient call — most practices are live in under 30 minutes.
No sales call required. No long-term contract. HIPAA-compliant from day one.