Never Miss a Booking Again.
24/7 phone coverage. Answer the calls you're missing. Follow up with every patient — automatically.
Close the loop.
Built for medical clinics, dental practices, and dermatology clinics. HIPAA-compliant.
Real features, running today
24/7 Phone Coverage
Every call answered, recorded, and transcribed
Lead Scoring (0-100)
AI scores intent and urgency automatically
6-Stage Pipeline
New inquiry to booked patient, tracked at every step
SMS Follow-Up
Automated texts reduce no-shows and keep patients engaged
Multilingual — 61 Languages
Auto-detects caller's language and responds fluently. English, Spanish, French, Mandarin, and more
Emergency Escalation
Urgent calls route to on-call provider immediately
Analytics Dashboard
Booking rate, call volume, no-show tracking, performance trends, and tools to optimize your scripts and workflows
Built for Healthcare
Purpose-built for healthcare — a deeper phone-coverage feature set than a generic answering service.
- HIPAA-compliant (BAA available)
- Rx refill request queue and routing
- Good Faith Estimate (GFE) detection
- EMR connection & patient lookup on all tiers (AI booking on Essential+)
- Patient SMS appointment reminders
- Department and provider routing
- Separate PHI database for compliance
- Insurance verification capture (carrier + member ID)
- No-show reduction automation
Sound familiar?
Medical Clinics
- Front desk overwhelmed, patients call competitors
- $2K+ treatment packages die without follow-up
Dental Practices
- Emergencies call after hours, go to voicemail
- $5K+ cosmetic procedures need nurturing
Dermatology
- Skin cancer screenings go unanswered during appointments
- $1,500+ laser treatments need quick response
Aesthetic Clinics
- High-ticket leads call when you're with patients
- $3K+ treatment plans need multi-touch follow-up
Why this pays for itself
73% of patients book after hours. Miss those calls and you're handing appointments to competitors.
The Math is Simple
- 73% of patients book after business hours
- 10-18% no-show rate costs practices $150K+/year
- Average procedure value: $400-$1,200
Additional bookings per month to break even
Plus reduced no-shows = double benefit
Slide to match your practice — procedure value and the calls that ring out while your front desk is busy.
Estimates based on your inputs — actual results vary.
Every conversation that starts, finishes
Our mark is an ouroboros — the loop that completes itself. Most services answer the phone and stop. OzyOps finishes the conversation.
Close the loop.
A patient calls your practice
They dial your normal office number. Nothing changes for them.
Answered in under a second
24/7 — nights, weekends, and holidays included.
Identified and triaged
New patient, appointment, refill request, or clinical concern. Urgent calls escalate to your on-call provider immediately.
Booked or queued
Appointments land on your schedule with the right provider. Refill requests hit your dashboard queue.
Followed up automatically
SMS reminders and follow-up sequences reduce no-shows and keep patients engaged.
The loop closes
Every conversation that starts with your practice gets finished.
Don't believe us.
Believe the call.
(805) 998-3415Call the live demo line and hear exactly what your callers would hear. It's AI — we say so up front.
Real conversations, handled by OzyOps
No scripts, no actors.
New Patient Booking
1:45
A first-time patient calls to schedule a dental cleaning. The AI collects their information and books the appointment.
After-Hours Emergency
1:20
A patient calls after hours with a dental emergency. The AI triages the situation and transfers to the on-call provider.
Prescription Refill Request
1:30
An existing patient calls to request a prescription refill. The AI captures the details and routes to the pharmacy queue.
All recordings are from real AI calls with patient consent. Names and details changed for privacy.
24/7 HIPAA-Compliant Answering - Use It Your Way
After-hours backup, overflow during busy times, or full-time front desk — you decide
All plans are HIPAA-compliant with self-serve onboarding and healthcare templates. BAA available. Overage charges apply beyond included minutes.
Frequently Asked Questions
The AI sounds natural and professional. Most callers don't notice, and those who do generally don't mind — they just want their appointment request handled. You control the greeting and can choose how transparent to be.
The AI can transfer calls to your front desk or on-call provider in real time. You define the rules — urgent clinical concerns go straight through, while routine scheduling is handled by the AI. If no one is available, the patient is added to a priority callback list.
Absolutely. During setup, you configure your specialties, appointment types, business hours, and call handling preferences. You can update these settings anytime from your dashboard — the AI adjusts its behavior immediately based on your configuration.
It escalates. Complex clinical questions or unusual requests are flagged and routed to your staff for callback. Every call is logged with a summary, so no patient falls through the cracks even if the AI can't fully resolve it on the spot.
Yes. We follow strict data protection protocols and can sign a Business Associate Agreement (BAA). Patient data is stored in a separate PHI-compliant database. The AI handles scheduling and basic intake only — no clinical decisions.
Absolutely. The AI works 24/7. Urgent calls (severe pain, dental emergencies, skin reactions) are identified and immediately routed to your on-call provider or added to a priority callback list.
Yes. EMR connection and patient lookup are available on all tiers — we support any EMR with FHIR R4 (Epic, athenahealth, Cerner, MEDITECH) plus direct integrations for Open Dental and drchrono. AI appointment booking during calls — directly into Google Calendar or a connected Open Dental / FHIR EMR — is available on Essential and above. For practices on Dentrix, Eaglesoft, or other systems, the AI captures the request and your team enters it (direct two-way sync with more systems is being added over time).
Month-to-month. No long-term contracts. Most practices see results within the first few weeks and stick around because they're capturing bookings they used to lose.
You choose a tier based on your call volume. Each plan includes a set number of minutes per month (500, 1,200, or 2,000). If you go over, additional minutes are $0.75 each on Starter and Essential, or $0.60 each on Professional. Your subscription renews automatically on the same date each month.
Upgrades take effect immediately — you only pay the prorated difference for the rest of the month. Downgrades are scheduled for the end of your billing period, so you keep all your current features until then.
Most practices are live in under 30 minutes. Our guided setup walks you through everything — practice details, AI script preferences, call forwarding, and team invites. EMR integration adds a few extra minutes if needed. You approve the call flow, set your routing rules, and start taking calls the same day.
All data is stored in HIPAA-compliant infrastructure with a separate PHI database. Call logs are sent to you securely. We never sell your data, and it's only processed by the vetted service providers listed in our Privacy Policy.
Close the loop.
Get started today and see exactly how OzyOps works for your practice.
No long-term contracts. HIPAA-compliant from day one.